Shortletify Cancellation and Refund Policy

At Shortletify, we understand that plans can change. Our cancellation and refund policy is designed to provide a fair balance between our guests and apartment owners while recognising the time-sensitive nature of short-let reservations.

Because short-let apartments are often booked quickly and availability can change within a short period, timing is important when a reservation is made.

1. Guest Cancellation and Refunds

Shortletify may provide a refund where a guest cancels a reservation, depending on the circumstances and, most importantly, whether payment has already been made to the apartment owner to secure the booking.

When Shortletify receives payment from a guest, we may promptly transfer the required amount to the apartment owner in order to secure and lock in the requested check-in date and accommodation for the guest.

Before Payment to the Apartment Owner

If the guest requests a cancellation before Shortletify has made payment to the apartment owner, Shortletify may be able to process a refund, subject to any applicable payment processing or administrative charges.

After Payment to the Apartment Owner

Once Shortletify has paid the apartment owner to secure the reservation, the amount paid to the apartment owner may no longer be recoverable.

This is because the apartment owner has reserved the accommodation specifically for the guest and may have declined other potential bookings for the same dates.

Therefore, if a guest cancels after Shortletify has already paid the apartment owner, Shortletify may be unable to refund the amount that has already been paid to the apartment owner.

Any refundable balance, where applicable, will be considered based on the circumstances of the cancellation and the amount that Shortletify is able to recover.

2. Booking Modifications

Requests to change a confirmed reservation, including:

• Check-in date
• Check-out date
• Number of guests
• Apartment or property

are subject to availability and approval.

Because apartment availability is time-sensitive, modification requests should be made as early as possible.

Additional charges may apply where the new booking dates or apartment have a higher rate.

If a modification results in a lower booking amount, any refund will depend on whether Shortletify has already made payment to the apartment owner for the original reservation.

3. Early Departure

If a guest chooses to leave the apartment before the scheduled check-out date, unused nights are generally not refundable.

Where Shortletify has already paid the apartment owner for the full duration of the booking, the amount paid to the apartment owner may not be recoverable.

4. No-Show Policy

If a guest does not arrive on the scheduled check-in date and fails to notify Shortletify, the booking will be treated as a no-show.

No refund will normally be provided where the apartment has been secured and payment has already been made to the apartment owner.

5. Exceptional Circumstances

Shortletify may consider a full or partial refund in exceptional circumstances, including:

• Serious medical emergencies
• Government-imposed travel restrictions
• Natural disasters
• Security emergencies affecting the apartment location
• Situations that make it reasonably impossible for the guest to use the accommodation

Supporting documentation may be requested.

Any refund under exceptional circumstances will depend on whether the funds have already been paid to the apartment owner and whether those funds can be recovered.

6. Shortletify Unable to Provide the Booked Accommodation

If Shortletify is unable to provide the confirmed accommodation due to circumstances within Shortletify's control, Shortletify will work with the guest to provide an appropriate alternative where possible.

Where an appropriate alternative cannot be provided, the guest will be eligible for a full refund of the amount paid for the affected reservation.

7. Refund Processing

Where a refund has been approved, Shortletify will process the refund using the available payment method or the original payment method where possible.

The time required for the refund to reflect in the guest's account may depend on the payment provider or bank.

8. Service and Payment Processing Charges

Where applicable, payment processing charges, transaction fees, or administrative costs may be deducted from an approved refund where such charges cannot be recovered.

9. Why Timing Matters

Short-let apartments are highly time-sensitive. When a guest completes a booking, Shortletify may immediately use the guest's payment to secure the apartment from the property owner.

This is done to lock down the apartment and protect the guest's check-in date, especially in situations where the property could otherwise be booked by another guest.

Once the payment has been made to the apartment owner, Shortletify may not be able to recover that money if the guest subsequently cancels.

For this reason, guests are strongly advised to confirm their check-in date, check-out date, apartment choice, and other booking details before completing payment.

10. Dispute Resolution

If a disagreement arises regarding a cancellation or refund, Shortletify will review the circumstances and available evidence and work towards a fair resolution.

11. Acceptance of This Policy

By completing a reservation through Shortletify, the guest confirms that they have read, understood, and agreed to this Cancellation and Refund Policy and the applicable Shortletify Terms and Conditions.

Please carefully confirm your booking details before making payment. Once Shortletify has paid the apartment owner to secure your reservation, the amount paid to the apartment owner may no longer be recoverable.